You can return qualifying item(s) for a refund or credit within 7 days of the date you received the package. Just contact us at firstname.lastname@example.org and we'll walk you through the process!
We do not provide return labels. All shipping and handling charges are non-refundable.
Qualifying items are:
Non-jewelry. Due to hygienic reasons, we do not accept refunds of earrings, necklaces, bracelets, anklets and rings.
Unworn and in new condition
In their original packaging
Accompanied by the packing list with noted return authorization number
Sale items and personalized items are FINAL SALE
Returns are sent to our office in Penang, Malaysia. Shipping costs and any other fees associated with sending your package back will be the responsibility of the customer. Note that packages that incur duties/customs or handling fees will be not be accepted or will be deducted from your refund. Once your return is received and checked, a refund or credit will be issued to you within 4 weeks.
Note that refunds vary on a case by case basis, and not all returns are treated the same so please contact us before sending your order back.
The easiest way to make an exchange is to return the item you do not want and place a new order for the correct item. This way, you don't have to wait for your returned item to be received before your new item is shipped out. Once your return is received, a refund or credit will be issued.